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Document and Content Management
"I need to be confident that our business partners understand our business and will keep me aware of the product evolution and how it can be applied to our operation. Some companies just remember us when there is a problem or the prospect of a sale. My relationship with RSD is the way I like to do business" - John Smith, Output Services Manager, AIB
Business information delivery systems are designed around the concept of a business application’s output or data stream, which tends to be a “snapshot,” or “time stamped.” Document and content management solutions are designed around an individual (e.g. a customer or employee) or a case (project, issue, or legal proceeding). They automate the classification of each information asset to support swift access and retrieval across time and across data or document types – including unstructured data like user office files, image data, voice, etc. For example, while a business information delivery system readily supports queries for information based on business application snapshots (“retrieve the August 2002 mobile customer billing report”), a document and content management solution is designed to support queries across data sources and across time (“display all statements, call center records, and email received for customer X”).
RSD Folders and Doc2Print products, and services and support available directly or from our partners, together provide the industry’s most robust, reliable, and proven solution to the challenges of document and content management.